Delivery & Returns
Delivery Policy
We will always try to accommodate a time sensitive order. Same day deliveries are generally available if placed before noon, but may not be available around major holidays. Please call us if you have any questions about the timing of your delivery. There is an additional delivery/service fee on most delivery orders.
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If the recipient is unavailable at home, the delivery may be left safely at a door or with a neighbor. Redeliveries are sometimes necessary if the recipient is unavailable, the delivery driver believes the flowers or gift would be damaged or lost by leaving them, or if there are no neighbors available. If the recipient is located at work, we may be required to leave the flowers at a reception area or similar space if we are not allowed direct access to the recipient’s location. We will make every effort to hand deliver the flowers directly to the recipient.
Return & Exchange Policy
We offer a 100% satisfaction guarantee on all purchases. Due to the perishable nature of flowers, it is our policy not to issue a refund on any purchases made. However, we are happy to ensure customer satisfaction by offering replacements for those orders that do not meet our customer's expectations. Alternatively, we might offer free upgrades on future orders or a store credit. Please call us to request help with an order if you are dissatisfied. Some restrictions may apply.
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The maximum liability of any purchase is the total value of the purchase. We reserve the right to not issue refunds, redeliveries, credits, etc. at our sole discretion.